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98%
Primary Care

Full-service billing for primary care physicians focusing on prevention and chronic disease management.

Specialty highlight

98%

Built around payer rules, documentation requirements, and coding nuances.

E&M Coding Accuracy

98%

Clean Claim Rate

97%

Overview

Billing in Primary Care

A practical view of what makes this specialty unique.

Primary care is the foundation of the healthcare system, managing a diverse patient population with a wide range of acute and chronic conditions. Effective billing in this setting requires a versatile approach that can handle everything from preventive visits and chronic disease management to acute illness and minor procedures. Our primary care billing service is designed to be that partner, ensuring accurate coding for all encounters, maximizing reimbursement for value-based care initiatives, and reducing the administrative burden so you can focus on your patients.

Accurate E&M coding for new and established patient visits.

Standardized into our workflow to reduce rework and protect revenue.

Expertise in billing for annual wellness visits (AWV) and preventive screenings.

Standardized into our workflow to reduce rework and protect revenue.

Management of CCM, PCM, and Transitional Care Management (TCM).

Standardized into our workflow to reduce rework and protect revenue.

Coding for in-office procedures, joint injections, and laceration repairs.

Standardized into our workflow to reduce rework and protect revenue.

Challenges

What slows reimbursement

The common friction points that trigger delays, denials, and rework.

Key challenges
  • Accurately coding for a high volume and wide variety of E&M services for all ages.
  • Billing for preventive visits combined with problem-oriented E&M services.
  • Managing the complexities of chronic care management (CCM) and remote patient monitoring (RPM).
  • Ensuring proper coding for a broad range of minor procedures (suturing, I&D, joint injections).
  • Participating in and maximizing revenue from value-based care models and MIPS.
Our solutions
  • Certified professional coders with broad expertise across the full spectrum of primary care services.
  • Precise E&M coding based on the latest guidelines, focusing on Medical Decision Making (MDM) or time.
  • Expertise in billing for preventive services (AWV, screenings) and same-day sick visits with modifier 25.
  • Specialized support for Chronic Care Management (CCM), Principal Care Management (PCM), and RPM programs.
  • Meticulous charge capture for all in-office procedures, labs, and vaccines.
  • Proactive management of quality measures and data reporting for MIPS and value-based contracts.
Features

Operational features that keep claims clean

Repeatable checks, payer alignment, and tight charge capture.

Accurate E&M coding for new and established patient visits.

Included to improve first-pass acceptance and reduce downstream edits.

Expertise in billing for annual wellness visits (AWV) and preventive screenings.

Included to improve first-pass acceptance and reduce downstream edits.

Management of CCM, PCM, and Transitional Care Management (TCM).

Included to improve first-pass acceptance and reduce downstream edits.

Coding for in-office procedures, joint injections, and laceration repairs.

Included to improve first-pass acceptance and reduce downstream edits.

Support for vaccine administration and in-house lab billing.

Included to improve first-pass acceptance and reduce downstream edits.

Coding

Coding complexities we watch closely

Modifier usage, documentation rules, and specialty-specific payer edits.

Complexity checklist
  • Correct use of modifier 25 for significant, separately identifiable E&M on the same day as a procedure.
  • Billing for prolonged services (99415, 99416) when they occur.
  • Coding for chronic care coordination based on time and complexity.
  • Applying the new E&M guidelines for office visits.
Denial triggers

Incorrect E&M level selection not supported by documentation.

Missing modifier 25 when billing a procedure with an E&M.

Insufficient documentation for time-based CCM billing.

Bundling of services that should be reported separately.

Coding errors for preventive vs. diagnostic services.

Codes

Common codes (examples)

Reference-only examples to illustrate the typical coding landscape.

CPT

99213 (Office Visit), 99396 (Preventive Visit), 90471 (Vaccine Admin), 20610 (Joint Injection), 99490 (CCM)

ICD-10

I10 (Hypertension), E11.9 (Type 2 Diabetes), J06.9 (URI), Z00.00 (General Exam), M25.50 (Joint Pain)

FAQ

Frequently Asked Questions

Got questions? We've got answers

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  • HIPAA-ready workflows and secure reporting

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