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98%
Internal Medicine

Comprehensive billing support for internal medicine physicians managing complex, chronic conditions.

Specialty highlight

98%

Built around payer rules, documentation requirements, and coding nuances.

E&M Coding Accuracy

98%

Clean Claim Rate

97%

Overview

Billing in Internal Medicine

A practical view of what makes this specialty unique.

Internal Medicine practices manage a wide spectrum of adult diseases, from acute illnesses to complex chronic conditions. This breadth requires a billing service that is versatile, detail-oriented, and adept at capturing the full complexity of patient encounters. Our Internal Medicine billing service ensures accurate coding for evaluation and management (E&M) services, chronic care coordination, and preventive care, optimizing your revenue and freeing you to focus on comprehensive patient care.

Accurate coding for office visits, consultations, and prolonged services.

Standardized into our workflow to reduce rework and protect revenue.

Expertise in billing for Chronic Care Management (CCM) and Principal Care Management (PCM).

Standardized into our workflow to reduce rework and protect revenue.

Management of Transitional Care Management (TCM) services.

Standardized into our workflow to reduce rework and protect revenue.

Coding for annual wellness visits (AWV) and preventive screenings.

Standardized into our workflow to reduce rework and protect revenue.

Challenges

What slows reimbursement

The common friction points that trigger delays, denials, and rework.

Key challenges
  • Accurately coding for E&M services based on medical decision making (MDM) or time, especially for complex patients.
  • Billing for multiple chronic conditions and ensuring all are supported by documentation.
  • Managing coding for preventive visits combined with problem-oriented E&M services.
  • Navigating the complexities of chronic care management (CCM) and remote patient monitoring (RPM) billing.
  • Keeping up with annual changes to E&M coding guidelines and payer policies.
Our solutions
  • Certified professional coders with deep expertise in Internal Medicine coding guidelines.
  • Precise E&M coding based on the 2021 and 2023 guidelines, focusing on MDM or time.
  • Meticulous charge capture to ensure all billable services, including prolonged care, are captured.
  • Specialized support for Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs.
  • Proactive management of preventive care coding and 'Welcome to Medicare' visits.
  • Detailed coding and documentation reviews to ensure compliance and accuracy.
Features

Operational features that keep claims clean

Repeatable checks, payer alignment, and tight charge capture.

Accurate coding for office visits, consultations, and prolonged services.

Included to improve first-pass acceptance and reduce downstream edits.

Expertise in billing for Chronic Care Management (CCM) and Principal Care Management (PCM).

Included to improve first-pass acceptance and reduce downstream edits.

Management of Transitional Care Management (TCM) services.

Included to improve first-pass acceptance and reduce downstream edits.

Coding for annual wellness visits (AWV) and preventive screenings.

Included to improve first-pass acceptance and reduce downstream edits.

Compliance with Medicare and commercial payer rules for E&M services.

Included to improve first-pass acceptance and reduce downstream edits.

Coding

Coding complexities we watch closely

Modifier usage, documentation rules, and specialty-specific payer edits.

Complexity checklist
  • Applying the new E&M guidelines based on Medical Decision Making (MDM) or total time.
  • Correctly coding for prolonged services with or without direct patient contact (99417, 99418).
  • Billing for complex chronic care coordination (99487, 99489) vs. standard CCM (99490).
  • Accurately coding for a preventive visit and a problem-oriented visit on the same day with modifier 25.
Denial triggers

Insufficient documentation to support the level of E&M service billed.

Unbundling of services that are included in the E&M code.

Incorrect coding for prolonged services without meeting time thresholds.

Missing diagnosis codes to support medical necessity for testing or procedures.

Billing for CCM without required patient consent or documentation.

Codes

Common codes (examples)

Reference-only examples to illustrate the typical coding landscape.

CPT

99203 (New Patient), 99214 (Established Patient), 99397 (Preventive Visit), 99490 (Chronic Care Management), 93000 (EKG)

ICD-10

I10 (Hypertension), E11.9 (Type 2 Diabetes), E78.5 (Hyperlipidemia), J44.9 (COPD), N18.9 (CKD)

FAQ

Frequently Asked Questions

Got questions? We've got answers

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