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95% First-Pass Accuracy
Eligibility Verification

Insurance eligibility and benefits verification before services are delivered. Eliminate surprises and reduce claim denials.

Service highlight

95% First-Pass Accuracy

Built for accuracy, speed, and clean reimbursement.

Verification Accuracy

95%+

Average Response Time

< 10 sec

Overview

What you get

Eligibility and benefits verification is the first and one of the most critical steps in the revenue cycle. Knowing a patient's coverage details *before* services are rendered prevents denied claims, reduces patient billing surprises, and ensures you get paid for the care you provide. Our Eligibility Verification service, powered by our intelligent ELIXA AI agent, automates and streamlines this process. We provide real-time, accurate verification of insurance coverage, co-pays, deductibles, and any prior authorization requirements, giving your front office the clarity they need and your practice the financial protection it deserves.

Key Features

Built to prevent denials and speed up payments

Every feature is designed to reduce rework, improve compliance, and give you clear financial visibility.

Real-Time Insurance Verification

We connect to payer systems via EDI, APIs, and AI-driven interfaces to check patient eligibility and benefits instantly, often before the patient even arrives for their appointment.

Comprehensive Benefits Discovery

We don't just check if a patient is covered. We dig deeper to uncover critical details like active coverage dates, co-pay amounts, deductible status, co-insurance percentages, and out-of-pocket maximums.

Prior Authorization Alerts

Our system automatically flags services that typically require prior authorization based on the patient's plan. This allows your team to start the authorization process proactively, preventing costly delays and denials.

Seamless EHR Integration

The verification process integrates directly with your practice management or EHR system, minimizing manual data entry and ensuring that verified information is immediately available where it's needed.

Patient Estimate Generation

With accurate benefit information, we can help generate reliable cost estimates for patients for their upcoming procedures, leading to more transparent financial conversations and improved patient payment collections.

Automation

AI agents included

Purpose-built agents support daily billing work — scrubbing, denial intelligence, reconciliation, and follow-up.

ELIXA – AI Eligibility Verification Agent

Automates the verification process by connecting to EHRs and payer systems in real-time. It interprets complex coverage data and tracks the number of checks requiring prior authorization.

Process

How implementation works

A structured workflow that keeps your billing clean while minimizing disruption for your team.

1

Data Intake

Patient demographic and insurance information is securely received from your schedule or registration system.

2

Automated Verification (ELIXA)

Our ELIXA AI agent initiates real-time eligibility checks with the patient's insurance payer using the most efficient connection method.

3

Data Interpretation & Flagging

ELIXA interprets the complex data returned, clearly presenting coverage details and automatically flagging services that may need prior authorization.

4

Results Integration

The verified eligibility and benefits information is instantly updated in your practice management or EHR system.

5

Staff Notification

Your front-office staff receives a clear, concise summary, enabling them to collect correct co-pays and discuss financial responsibility with confidence.

Benefits

What improves after onboarding

Clear operational wins that show up in performance, cash flow, and team workload.

Drastically reduce claim denials related to eligibility issues

Improve upfront patient collections by knowing co-pay and deductible amounts

Enhance patient satisfaction with transparent cost estimates and fewer surprise bills

Increase front-office efficiency by automating a time-consuming manual task

Accelerate the revenue cycle by preventing delays from the very first step

FAQ

Frequently Asked Questions

Got questions? We've got answers

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